Get in touch
SwiftCert is built and supported directly — there's no ticket system or chat bot in between. If something isn't working, you're not sure how a feature behaves, or you have feedback on the app, email us and a real person will read it.
Email: swiftcertapp@gmail.com
What to include
A few details up front help us reply with an actual answer on the first try, rather than back-and-forth:
- Roughly which app version you're on, if you know it (Settings → About)
- What you were trying to do, and what happened instead
- If it's a billing or subscription question, the email address associated with your Apple ID
- A screenshot, if the issue is something visual
Response time
We aim to reply within 1-2 business days. If your certificate export or an active job is blocked and you need to get back to a customer urgently, say so in your message and we'll prioritize it.
Before you write in
A couple of the most common questions are answered without waiting for a reply:
- Managing or cancelling your subscription — this is handled by Apple directly, not by us: Settings → your name → Subscriptions.
- Switching phones — take a backup and keep your recovery code before switching; see the FAQ on the homepage for the full walkthrough.
- Data and privacy questions — covered in our Privacy Policy.
Other questions
For anything about how the app works day to day, the FAQ section on the homepage covers the most common questions. For legal terms, see our Terms of Use, Privacy Policy, Disclaimer, and Refund Policy.
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